If the error occurs at the beginning of the download, it is usually caused by a firewall setting that is blocking TomTom HOME from connecting to the TomTom HOME servers. If you get a server time-out error, it means that the connection between your device and the TomTom HOME servers is not sustainable. Your new map is shown in the list of updates. : Make sure you use the same account that you used to purchase the map. ![]() Enter your user name and password, then click If your firewall asks for permission, make sure that you allow TomTom HOME access to the internet to enable the download. ![]() If you are using a laptop then make sure it is plugged in to a mains power supply. The download and installation may take several hours. We advise that you turn off any "Stand-by" and/or "Hibernation" modes on your computer to prevent any interruption of the map download process. : Downloading a map can take up to several hours, depending on your internet connection speed and the size of the map you are downloading.
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